FAQ

I am not able to see my child’s school name

Check - the Country selected should be ‘United Arab Emirates’ for UAE schools and ‘India’ for Indian Schools

Is Section field mandatory

Yes

The Choose Program section shows No Program

Please ensure that you have correctly chosen the country, school name and grade of your child. If the error remains, kindly refresh the form using Ctrl+F5 for Windows and Command+F5 for Mac and try again

The Choose Program section shows an incorrect program name

Please ensure that you have correctly chosen the country, school name and grade of your child. If the error remains, kindly refresh the form using Ctrl+F5 for Windows and Command+F5 for Mac and try again

I am not able to select ‘date of birth’ for my child

Kindly refresh the form using Ctrl+F5 for Windows and Command+F5 for Mac and try again

What is the format of all the dates required in the form

All dates are entered in mm-dd-yyyy format

I am not able to upload any other file other than image files like .jpg format

Click on the doc button which needs to be uploaded. Choose ‘All files’ as shown below and then select the relevant document

Is it compulsory to enter both Parents’ details

No. It is compulsory to enter details of one Parent (either father, mother or guardian). You can choose the Parent from the dropdown menu on the form

Is it compulsory to select ‘I have completed the registration…by Explorars’?

Yes

I filled and submitted the form once but forgot to upload one document/ some data was wrongly entered. When I am again trying to submit it with the corrected data, it gives me error that the already exists. What should I do?

Please call our team for assistance and ask them to check for the possibility to edit the entry or delete it in order to fill the form again.

After filling in all the information and uploading documents, when I am submitting the form, it is not getting submitted/ showing an error

There are three possibilities to this:

  • The compulsory fields in the forms are not filled yet
  • The documents/files uploaded are heavy in size, that it is taking time for these files to be uploaded, please be patient, don’t click Submit multiple times
  • Sometimes, because server is overloaded, this can happen

The only way to resolve is to wait for couple of minutes time, refresh the page (by pressing ctrl + f5 for windows or command + f5 for Mac) and again fill it.

For Indian Schools, is it compulsory to upload PAN Card?

No. PAN card of the parent is only required in case of cheque payments.

For UAE Schools, what is the other Visa copy mentioned apart from UAE visa copy?

The other visa copy is for uploading destination visa copy, if any. It is not a compulsory field.

Is there an option to save/print the form?

Yes, on successful submission of the form, you will be re-directed to a ‘Thank you’ Screen where there is a tab to download the form as a PDF document.